Devante Richmond
21:39 28 May 21
Kevin was the most helpful Agent I've ever had! When my customer called in and had a unique situation regarding which cars she wanted to insure and what coverage she needed he spent over 30 mins on the phone with us discussing what was available per each car and we ended up insuring 3 vehicles with him. I sell cars at a new car franchise and I'll keep calling him when my customers need Auto Insurance!
Josh Playz
22:12 14 May 21
Kevin Smith was so fast and effective. I am so happy with how smooth and easy this was. Thanks for making me feel like your priority. And making me feel like your personal friend. Kevin is the best insurance agent I've ever spoken with and he really knows his stuff.
Lin Sheng
22:05 14 May 21
Amy is the best insurance agent I am working with so far. Best communication, listen to what I need. And got me the best quotes, she is fast answering all my questions, responsive and best listener too.Highly recommend her, she is the one you want to go work with.
Juan Bejar
04:04 01 May 21
Tammy Arsenault, from First Rate Insurance has helped me get the best prices for my car insurance and my situation. They've been very helpful, understanding and very nice! Would 100% Recommend to anyone! 2 years and counting 🙂
steve johnson
18:15 28 Apr 21
Megan has been tremendously helpful with several unusual issues. She is a patient listener, familiar with the processes, and quick to get to task. It was a relief to have her batting for us, and following up to confirm things had been well taken care of. I recommend her as an example of great customer service!
Kerry Cochran
01:16 24 Apr 21
Call Marcella for insurance. I chose to have them research the best rate. Marcella helped me choose options and discounts I hadn’t known were available, of course because she is the expert. I’m not! Thank you First Rate Insurance Plus!!- Kerry (Groceries) EC
Irishmomma 2
03:31 31 Mar 21
I had called not really knowing what to expect seeing as it was my first time. I talked to this awesome guy named Kevin he walked me through how everything works and what to expect. It was a wonderful experience and I don't think I will go anywhere else. If it ain't broke don't fix it and this experience was really great. He set the bar so high I don't think another business could compare.
Amberle DuVal
23:20 29 Mar 21
I've been frustrated, dealing with progressive directly. My boyfriend encouraged me to get an agent through First Rate. He has used them for years and is very confident in their service.Kris A. was exactly the right fit. I love how intelligent and professional she is. I feel safe in her knowledgeable hands!
Jeremy Doll
15:46 23 Mar 21
Amy has been taking Care of Our Family for several Years We never have had to worry about coverage for me and my family. We Highly recommend First Rate Insurance to Everyone, Great competitive rates and Awesome Coverage! Keep up the amazing work
Mark Baker
20:58 21 Mar 21
1st Rate Insurance is a very responsive insurance company for my customer's automotive insurance needs. They answer their phone promptly and if they are tied up, call back ASAP and take care of the client. Chris Eddy did exactly that when he took care of a brand new client who needed car insurance for the first time in March 2021. I have no worries when I send my customers to 1st Rate Insurance - they are a very professional team and follow through on the entire process!
Susana Campa Manzanares
00:46 12 Mar 21
Amy has been my agent for many years and she is the best! I never have to worry about my insurance, I know I have the right coverage for me and my family. I recently called Amy to make some changes to my policies and it was the easiest part of my day. I recommend First Rate Insurance to all my friends and family.
Martha Haffey
21:46 08 Mar 21
I was referred to Carrie Lange by my car leasing salesperson. She has been very responsive, reaches me on renewals and also worked to find the best deal for the amount of driving I do. Highly recommend working with Carrie
B E
16:19 06 Mar 21
Great team work coming from the company, Tammy definitely helped me through the whole process of my insurance and switching it.I can't thank her enough for the help and make my life way easier. As for the company has always been helpful to me and professional.I would rate 10/10Thank you,Tammy.
tj boteilho
20:59 04 Feb 21
I was referred to First Rate by Alex because I was shopping for broad form insurance since I own multiple vehicles, and I was connected with Marcella who is very awesome to work with! You can tell right away from talking with her that she has been in the insurance industry for a long time and loves what she does.If you are looking for a great insurance broker, I highly recommend asking for Marcella at First Rate Insurance Plus! It's a win-win!
Vania Nelwan
01:40 03 Feb 21
BY FAR our most trusted agent! Marcella continues to deliver above and beyond than what is expected. She is here for her clients and knows what is best for them! We HIGHLY recommend Marcella!
ADITYA SUNDARAM
03:12 08 Jan 21
I was referred to them by my dealer at University Mazda and Kevin Smith has been the agent I've been working with. He has been extremely helpful and diligent in explaining the details and helping me understand the different policies and benefits. He has been extremely patient in answering all my questions and making sure I have no concerns left. If you're looking someplace to get insurance I'd recommend First rate Ins and do ask for Kevin Smith!
Ben Funston
02:58 16 Dec 20
I am very happy with 1st rate insurance. Marcella Fitzhugh has been my agent for a few years now and she is the best! Always gets back to me asap and with her quotes I know she's really looking out for me and trying to get me the best insurance for my money! Would recommend you get a quote from her! A+++++
Sacha Maxim
18:00 30 Nov 20
For the past two years I've had First Rate provide my auto & renters insurance. I recently worked with Marcella to switch to homeowners insurance and she provided a super competitive rate in a really quick turnaround. I thought I'd be having to pay double compared to what she got me, so I'm super pleased to be working with First Rate.
Kelinbrooks81
21:01 24 Nov 20
I have nothing but great things to say about first rate Insurance I've been with them for a while now going on 6 or 7 years now. They've been absolutely fantastic very communicative & professional especially my agent Marcella Fitzhugh! She's wonderful super professional and personable. She is very good at working for me to find the best rate of insurance that fits what I am able to afford while having great coverage. I wouldn't want anyone else. Thank you very much Marcella I appreciate you!
Robin Beaulieu
18:37 23 Nov 20
I was introduced to First Rate Insurance Plus when buying my car a few years ago, and they've since managed both my auto and renters policies. Carrie Lange has always been professional and attentive when answering my questions, and has found me cheaper policies and discounts each year that I've been working with her. Highly recommend, Carrie is a pleasure to work with!
nirmal kumar
19:48 20 Nov 20
Carrie Lang was a great professional who helped me and my family save more than half where I was paying close to 200 dollars a month on car insurance. She does everything and follows up as needed. Totally a great asset to her company and customers go person. Thanks again Carrie Lang !!
Troy Malchow
21:20 13 Nov 20
Chris and Amy Timmerman at 1st Rate Insurance are great to work with! I am in sales at Lynnwood Honda and have had many of my customers call Amy. She always takes great care of my customers, and does her best to find the best rate and provide a great experience. I also love to see Chris pull up in front of the dealership because I know he is likely bringing in some treats for us all! It doesn’t hurt that he is a really friendly guy also!
Kevin Foster
05:11 25 Oct 20
Both Kevin Smith and Amy Timmerman were very friendly and knowledgeable plus saved me money. I would highly recommend anyone that needs or has insurance to contact Kevin or Amy they could probably save you money too. Thank you for the great service guys keep it up!!!
David Chou
18:52 15 Oct 20
My insurance agent Carrie is just amazing. She did a fantastic job on customer followup. She's always ready to answer any of my insurance related questions and give me constructive suggestions considering my situation.
Monalyn Aparra
01:17 14 Oct 20
I have been a customer here since I purchased my first car in 2016! Shannon Dagley has been my agent since that day and I'm glad to have had her help these past 4 years. She is patient and helpful, proactive in reaching out to me in regards to renewing my policies and finding better prices in auto and home insurance too! She has consistently answered my, at times, confusing questions without hesitation; Shannon has followed through with a response or email too if she can't answer them too. I haven't seen any reason to look elsewhere for an agent when Shannon has done so much to help me –I know she's got me covered!
봉요한
19:09 09 Oct 20
Amy and Chris helped a lot of my friends to get auto insurances very easy and fast. They are very knowledgeable and professional at their job
Ashley LP
00:54 09 Oct 20
Amy and Chris are fantastic! I have been in the car business almost 6 years and they were the first Insurance Reps I had the pleasure of working with. Truly the ONLY company I trust to send my customers to. Chris visits at least once a week and brings snacks for everyone. He is super friendly and always has a positive attitude. Amy has always been the one I spoke to over the phone. She is so sweet and nice. My customers absolutely love their business! Customer service is beyond amazing and they are tentative and make sure to follow up if it is needed. Thanks for all your help guys! Will be sending more customers your way. If I could give more than 5 stars I would!!!
Carlos Orta
00:37 09 Oct 20
Over the past 8 years Carrie and the team at 1st Rate have always provided reliable and fast customer care, always going above and beyond.Every year I get a review of my policies from them, which just this year saved me around $800 even though I added an umbrella and an earthquake policies. I am extremely satisfied with their advice.
leiflott
03:41 08 Oct 20
My agent (carrie) is amazing, she is very attentive. Gets me what I want and need. Monitors, makes calls when necessary, and makes everything easy. She is great.
孙璨
23:05 07 Oct 20
Carrie is a professional and nice person. Initially we only have auto insurance with her. This year, we changed our address, and needed to get a home insurance as well. We called her, and Carrie take care of all the things for us, finding a better combined package, switching the policy and get some refund for us. She saved us a lot, in both money and time. We are really satisfied with her service. I definitely recommend giving her a call.
Karen Lindh
00:06 12 Sep 20
I am a long time customer and have always gotten "First Rate" service and good rates. I spoke to Marcella to add a property to my homeowners and she went all out to understand the scenario and quickly get us the best coverage at the best price. She is a gem!
Christen Miller
16:25 12 Aug 20
I called First Rate Insurance Plus to gain a understanding of why Progressive had increased my plan, and surprisingly, I had one of the best customer experiences thanks to agent Marcella F. Her professionalism, knowledge of insurance policies, attention to detail, superb listening skills and genuine concern and kindness was something I have never experienced with any insurance agent or CSR in memory. She is top drawer, and is a huge compliment to First Rate Insurance Plus' business. 5 star service across the board. Thank you Marcella!
Mike Quilici
20:34 10 Aug 20
Long-time customer, I called in to remove my renter's policy since we moved into our new home and Marcella was incredibly helpful. She went the extra mile updating my information with the new address, getting my premium lowered, AND even called me back with another discount for adding my wife to my auto policy. I will continue to go with these guys for another ten years!
Prateek Shrivastava
04:52 25 Jul 20
Carrie is awesome She helped me move across houses and got me good ratesKeep up the good work
John Mota
00:08 02 Jul 20
I can't recommend First Rate enough. Marcella was friendly and incredibly helpful. She took the time to go over multiple options for my coverage to try and not only get the coverage I needed but also the best value possible. Shopping for auto insurance can be a pain but she really went above and beyond for me. I will absolutely be recommending to everyone I know.
gebeyanesh chekol
20:48 25 May 20
My agent Carrie Lange is awesome. she is proactive. She is very responsive to my questions and concerns. I am happy with her service.
Josh H
08:24 21 May 20
Carrie is awesome and I definitely recommend giving her a call, she will save you money and time. No more shopping around for the best insurance deal and calling several different insurance companies and dealing with salesmen because Carrie does it all for you! She is super good at what she does and has outstanding customer service. She makes sure that you are squared away and pleased with your policy. She was recently able to get me a way better deal than I was previously paying and better coverage with Progressive. Carrie always returns my phone calls and/or email promptly and makes thing very simple. Her knowledge, professionalism and integrity is why I have been doing business with her for a few years now. Look no further call and ask for Carrie, you’ll be glad you did! I promise
Jon Hathaway
02:49 18 May 20
Marcella got me squared away with home, auto, boat and umbrella insurance. Rates were good and coverage was excellent. So easy!
Ricky Halahan
00:35 09 May 20
Ask for Tammy! She is the best! She takes the time to get to know you so that she truly understands what you need. I have never felt sold to like I have with other insurance companies. She has a high energy personality, great customer service, and is extremely detail oriented.
Cynthia Engel
17:04 23 Apr 20
We love working with First Rate Insurance. Anytime you call, Tammy & the staff at First Rate are very helpful and we are treated to topnotch service. They are great at providing us with information so we can make the best decision for our needs.
Radmila Sarac
17:25 09 Apr 20
Had a great experience with Terri who helped me get a house insurance policy. She's professional, thorough, super responsive and it's been a pleasure to work with her. I will be calling her back once my previous umbrella policy expires.
Evelyn Storms
16:58 28 Mar 20
Carrie is the best! She is always in touch with me to let me know that she is looking for a better deal on my insurance. She just found me a sweet deal, I'm paying a significant amount less for better coverage!
Holly Stark
20:23 13 Mar 20
Was referred to First Rate insurance. Marcella was helpful, attentive and great to work with. Would recommend!
Debbi Smith
03:39 26 Feb 20
I recently sold my townhouse and purchased a modular home in an established senior citizen park. Since I rent the space, the rules changed for homeowner’s insurance. Amy Timmerman did the research and was able to offer me the perfect insurance policy for my new home. I also made the decision to change auto insurance at the same time and she found me a better policy for significantly less money. I highly recommend her for any insurance needs you may have. She is very knowledgeable and can clearly explain the often confusing issues surrounding insurance.
Rose
02:58 11 Feb 20
Tammy is very knowledgeable, personable, and quick to respond. Highly recommend this company and Tammy! My experience hands down 5 stars
Dahwei Wu
00:30 11 Feb 20
Marcella is a trusted agent on all facets of the insurance business. Her ability to represent my needs is unsurpassed because she, as an outstanding advisor, faithfully represents my best interests in dealing with her carefully selected insurance firms. In addition, she returns phone calls and/or email promptly, which is extremely important during the critical coverage review period. When previewing coverage, she would keep a sharp eye out for any potential pitfalls and alert the insurance buyers with her honest opinions. Her knowledge, professionalism and integrity have earned my trust as a great insurance advisor. I would recommend Marcella to anyone who is interested in securing insurance coverage on any assets, real or personal, in the Eastside community.
Lynmari Garcia
00:26 07 Feb 20
Carrie has been a great agent, she has always answered my insurance questions and is readily available to answer calls. When i needed to change insurance due to unreasonable pricing, she helped me get a better deal which I am so much happier with. She is super polite, friendly, and really pleasant person to talk to. I can't wait to be able to refer people so I can get my coffee giftcard ????
Cody Wise
21:53 03 Jan 20
Marcella was amazing! She was able to find the best solution for my insurance needs. I have worked with First Rate many times in the past but Marcella surpassed every other experience I have had with them by a mile! I highly recommend working with her for any insurance need.
Irina Penev
22:36 06 Nov 19
I had a wonderful experience at First Rate Insurance. My agent Marcella Fitzhugh was not only knowledgeable and professional, but personable, kind, approachable and reassuring. She took great care of my issues, listened carefully, and worked with my situation prioritizing the best of my interest. I came in worried and stressed out, but she took care of everything in no time, right there and then, and I left happy and grateful. Wonderful service.
Terra Pfingston
02:07 14 Aug 19
Carrie has been our agent for over 7 years! We were friends first, and my Husband and I were shopping around looking for a new policy, I didnt realize Carrie, who I talked to almost daily at our kids elementary school actually worked in the field. I had mentioned something to her, and from then on, she has been the best! Every time our policy is up for renewal she calls me well in advance, wanting to update any information and find me the best rates! She has given us so much advice as far as the requirements go for auto insurance and always is able to answer our questions. Thank you Carrie! I know you love your job and your clients, just based off how happy you are to answer questions and so detailed with your work! I am always referring friends and family to your company! ????????
Sean Marchbank
17:06 24 Jul 19
What more can I say, I've been a customer with First Rate for almost 10 years (actually it might be more than 10 years). They've always taken amazing care of me. They make sure that I have the best plans that meet my needs and fit my budget. They always explain all my coverage and are quick to respond to any questions. I recently added a new vehicle to my policy and Tammy Arsenault took care of me, ensured I got the right coverage and emailed me a temp insurance paper within what felt like an hour of my initial request. I've dealt with many different agents with first rate, and the experience has always been the same, exemplary!
Tyler C:
Marcella is hands down the best, she has been helping me for years and is always there and ready to help. she always returns emails promptly and is very knowledgeable and has your best interests in mind when getting you the best coverage at the best price. She is a great agent I would recommend her to anyone. Love you Marcella!