David Chou
18:52 15 Oct 20
My insurance agent Carrie is just amazing. She did a fantastic job on customer followup. She's always ready to answer any of my insurance related questions and give me constructive suggestions considering my situation.
Monalyn Aparra
01:17 14 Oct 20
I have been a customer here since I purchased my first car in 2016! Shannon Dagley has been my agent since that day and I'm glad to have had her help these past 4 years. She is patient and helpful, proactive in reaching out to me in regards to renewing my policies and finding better prices in auto and home insurance too! She has consistently answered my, at times, confusing questions without hesitation; Shannon has followed through with a response or email too if she can't answer them too. I haven't seen any reason to look elsewhere for an agent when Shannon has done so much to help me –I know she's got me covered!
봉요한
19:09 09 Oct 20
Amy and Chris helped a lot of my friends to get auto insurances very easy and fast. They are very knowledgeable and professional at their job
Ashley LP
00:54 09 Oct 20
Amy and Chris are fantastic! I have been in the car business almost 6 years and they were the first Insurance Reps I had the pleasure of working with. Truly the ONLY company I trust to send my customers to. Chris visits at least once a week and brings snacks for everyone. He is super friendly and always has a positive attitude. Amy has always been the one I spoke to over the phone. She is so sweet and nice. My customers absolutely love their business! Customer service is beyond amazing and they are tentative and make sure to follow up if it is needed. Thanks for all your help guys! Will be sending more customers your way. If I could give more than 5 stars I would!!!
Carlos Orta
00:37 09 Oct 20
Over the past 8 years Carrie and the team at 1st Rate have always provided reliable and fast customer care, always going above and beyond.Every year I get a review of my policies from them, which just this year saved me around $800 even though I added an umbrella and an earthquake policies. I am extremely satisfied with their advice.
leiflott
03:41 08 Oct 20
My agent (carrie) is amazing, she is very attentive. Gets me what I want and need. Monitors, makes calls when necessary, and makes everything easy. She is great.
孙璨
23:05 07 Oct 20
Carrie is a professional and nice person. Initially we only have auto insurance with her. This year, we changed our address, and needed to get a home insurance as well. We called her, and Carrie take care of all the things for us, finding a better combined package, switching the policy and get some refund for us. She saved us a lot, in both money and time. We are really satisfied with her service. I definitely recommend giving her a call.
Karen Lindh
00:06 12 Sep 20
I am a long time customer and have always gotten "First Rate" service and good rates. I spoke to Marcella to add a property to my homeowners and she went all out to understand the scenario and quickly get us the best coverage at the best price. She is a gem!
Christen Miller
16:25 12 Aug 20
I called First Rate Insurance Plus to gain a understanding of why Progressive had increased my plan, and surprisingly, I had one of the best customer experiences thanks to agent Marcella F. Her professionalism, knowledge of insurance policies, attention to detail, superb listening skills and genuine concern and kindness was something I have never experienced with any insurance agent or CSR in memory. She is top drawer, and is a huge compliment to First Rate Insurance Plus' business. 5 star service across the board. Thank you Marcella!
Mike Quilici
20:34 10 Aug 20
Long-time customer, I called in to remove my renter's policy since we moved into our new home and Marcella was incredibly helpful. She went the extra mile updating my information with the new address, getting my premium lowered, AND even called me back with another discount for adding my wife to my auto policy. I will continue to go with these guys for another ten years!
Prateek Shrivastava
04:52 25 Jul 20
Carrie is awesome She helped me move across houses and got me good ratesKeep up the good work
John Mota
00:08 02 Jul 20
I can't recommend First Rate enough. Marcella was friendly and incredibly helpful. She took the time to go over multiple options for my coverage to try and not only get the coverage I needed but also the best value possible. Shopping for auto insurance can be a pain but she really went above and beyond for me. I will absolutely be recommending to everyone I know.
gebeyanesh chekol
20:48 25 May 20
My agent Carrie Lange is awesome. she is proactive. She is very responsive to my questions and concerns. I am happy with her service.
Josh H
08:24 21 May 20
Carrie is awesome and I definitely recommend giving her a call, she will save you money and time. No more shopping around for the best insurance deal and calling several different insurance companies and dealing with salesmen because Carrie does it all for you! She is super good at what she does and has outstanding customer service. She makes sure that you are squared away and pleased with your policy. She was recently able to get me a way better deal than I was previously paying and better coverage with Progressive. Carrie always returns my phone calls and/or email promptly and makes thing very simple. Her knowledge, professionalism and integrity is why I have been doing business with her for a few years now. Look no further call and ask for Carrie, you’ll be glad you did! I promise
Jon Hathaway
02:49 18 May 20
Marcella got me squared away with home, auto, boat and umbrella insurance. Rates were good and coverage was excellent. So easy!
Ricky Halahan
00:35 09 May 20
Ask for Tammy! She is the best! She takes the time to get to know you so that she truly understands what you need. I have never felt sold to like I have with other insurance companies. She has a high energy personality, great customer service, and is extremely detail oriented.
Cynthia Engel
17:04 23 Apr 20
We love working with First Rate Insurance. Anytime you call, Tammy & the staff at First Rate are very helpful and we are treated to topnotch service. They are great at providing us with information so we can make the best decision for our needs.
Radmila Sarac
17:25 09 Apr 20
Had a great experience with Terri who helped me get a house insurance policy. She's professional, thorough, super responsive and it's been a pleasure to work with her. I will be calling her back once my previous umbrella policy expires.
Evelyn Storms
16:58 28 Mar 20
Carrie is the best! She is always in touch with me to let me know that she is looking for a better deal on my insurance. She just found me a sweet deal, I'm paying a significant amount less for better coverage!
Holly Stark
20:23 13 Mar 20
Was referred to First Rate insurance. Marcella was helpful, attentive and great to work with. Would recommend!
Debbi Smith
03:39 26 Feb 20
I recently sold my townhouse and purchased a modular home in an established senior citizen park. Since I rent the space, the rules changed for homeowner’s insurance. Amy Timmerman did the research and was able to offer me the perfect insurance policy for my new home. I also made the decision to change auto insurance at the same time and she found me a better policy for significantly less money. I highly recommend her for any insurance needs you may have. She is very knowledgeable and can clearly explain the often confusing issues surrounding insurance.
Rose
02:58 11 Feb 20
Tammy is very knowledgeable, personable, and quick to respond. Highly recommend this company and Tammy! My experience hands down 5 stars
Dahwei Wu
00:30 11 Feb 20
Marcella is a trusted agent on all facets of the insurance business. Her ability to represent my needs is unsurpassed because she, as an outstanding advisor, faithfully represents my best interests in dealing with her carefully selected insurance firms. In addition, she returns phone calls and/or email promptly, which is extremely important during the critical coverage review period. When previewing coverage, she would keep a sharp eye out for any potential pitfalls and alert the insurance buyers with her honest opinions. Her knowledge, professionalism and integrity have earned my trust as a great insurance advisor. I would recommend Marcella to anyone who is interested in securing insurance coverage on any assets, real or personal, in the Eastside community.
Lynmari Garcia
00:26 07 Feb 20
Carrie has been a great agent, she has always answered my insurance questions and is readily available to answer calls. When i needed to change insurance due to unreasonable pricing, she helped me get a better deal which I am so much happier with. She is super polite, friendly, and really pleasant person to talk to. I can't wait to be able to refer people so I can get my coffee giftcard ????
Cody Wise
21:53 03 Jan 20
Marcella was amazing! She was able to find the best solution for my insurance needs. I have worked with First Rate many times in the past but Marcella surpassed every other experience I have had with them by a mile! I highly recommend working with her for any insurance need.
Irina Penev
22:36 06 Nov 19
I had a wonderful experience at First Rate Insurance. My agent Marcella Fitzhugh was not only knowledgeable and professional, but personable, kind, approachable and reassuring. She took great care of my issues, listened carefully, and worked with my situation prioritizing the best of my interest. I came in worried and stressed out, but she took care of everything in no time, right there and then, and I left happy and grateful. Wonderful service.
Terra Pfingston
02:07 14 Aug 19
Carrie has been our agent for over 7 years! We were friends first, and my Husband and I were shopping around looking for a new policy, I didnt realize Carrie, who I talked to almost daily at our kids elementary school actually worked in the field. I had mentioned something to her, and from then on, she has been the best! Every time our policy is up for renewal she calls me well in advance, wanting to update any information and find me the best rates! She has given us so much advice as far as the requirements go for auto insurance and always is able to answer our questions. Thank you Carrie! I know you love your job and your clients, just based off how happy you are to answer questions and so detailed with your work! I am always referring friends and family to your company! ????????
Sean Marchbank
17:06 24 Jul 19
What more can I say, I've been a customer with First Rate for almost 10 years (actually it might be more than 10 years). They've always taken amazing care of me. They make sure that I have the best plans that meet my needs and fit my budget. They always explain all my coverage and are quick to respond to any questions. I recently added a new vehicle to my policy and Tammy Arsenault took care of me, ensured I got the right coverage and emailed me a temp insurance paper within what felt like an hour of my initial request. I've dealt with many different agents with first rate, and the experience has always been the same, exemplary!
Tyler C:
Marcella is hands down the best, she has been helping me for years and is always there and ready to help. she always returns emails promptly and is very knowledgeable and has your best interests in mind when getting you the best coverage at the best price. She is a great agent I would recommend her to anyone. Love you Marcella!