Vishal Pokharkar
20:25 23 Feb 24
Laura helped me to find best prices and coverages. I really liked the service and will continue with them till the time I am in US.
Ariana Mendoza
23:14 01 Feb 24
I got into an accident a few months ago and have dealt with many people through this broker and my personal insurance, and through that whole ordeal I have dealt with many different types of people. By far the best experience I've had was with a lovely Rachel who works for First Rate. Rachel was incredibly knowledgeable and kind, I genuinely left our conversation feeling better about my situation. Thank you so much Rachel!(Also if I spelled your name wrong please forgive me ❤️)
Jenna Henderson
21:29 29 Jan 24
Laura Young was my agent/broker, and she was amazing. She was patient and kind working with me even though I was stressed and emotional. She was extremely thorough in helping me find the best policy and I’m paying way less now than I was. I can’t recommend her and First Rate Insurance enough. I had a great experience and she made things easy for me during a very stressful time. Thank you Laura!!
Tristan Putzke
22:49 18 Dec 23
I have worked with Kris on a few occasions to get my vehicles insured and recently needed a home insured as well. Kris was able to secure great rates with the coverage we needed and was super easy to work with. Highly recommend First Rate and Kris for all your insurance needs!
Obada Attal
05:50 25 Jul 23
I had no idea why people use agencies to obtain insurance until I started working with First Rate Insurance, and especially Amy T. and now I don't understand why anyone gets insurance alone. I have been working with Amy for about 2 years now and honestly she is incredible. Very helpful, communicative, insures (no pun intended) that I receive the best offers both financially and policy wise. Extremely thankful for her and recommend her 10/10 for sure. Thank you Amy!
Talisa Roberts
22:35 05 Jul 23
Venesa was amazing helping me find insurance!! She made my experience very easy and smooth! If you need insurance I highly recommend her!!!
BC
16:40 10 May 23
I’ve been working with First Rate for years now. When my insurance rates jumped up, my agent Laura Young made it easy and seamless to find a new policy. Highly recommend them for any of your issuance needs!
Eman Caro
00:36 08 May 23
I would like a leave a special mention to my broker Carrie. She’s very good at her job. Very easy to talk to, and provides the best rate of your convenience. With her help, it makes things easy for me as a newbie.
Mariam Sarwary
02:23 21 Apr 23
I've been with Carrie Lange at First Rate Insurance for 3 years now and I do not ever plan on changing. She finds me the best deals, answers all my questions and I never have to worry about a thing. Highly recommend! 🙂
Parijat Bezbaruah
00:25 15 Apr 23
Carrie is the best agent!! I got introduced to her when I bought my first car, and have since used her service for the past 2+ years. She always gets me the best deals, and never have to think about my insurance.She connects with me when my insurance is about to update, and gives me good deals that reduces my monthly rate. I even got a few speeding tickets and she managed to reduce my annual cost on my auto insurance.I definitely will recommend her to my friends and family! Thank you Carrie for your service 🙂
Rahul Sharma
18:10 13 Mar 23
Great experience using First Rate Insurance for my Auto Insurance. Credits to Laura Young, who proactively and promptly helped address my question, understood my ask, and helped prioritize the same given urgency. I am very impressed with the customer empathy and fast turn around. A 6-star review to be honest, if possible.
susan holderman
03:13 19 Feb 23
Carrie Lange has been incredible. I’ve used her services for the last couple of years and would gladly recommend her to anyone in need of insurance. Every time I’m up for renewal, she goes above and beyond to search diligently for the best option out there and she’s always just a phone call, text, or email away if I have questions!
Angelica Urquizo
01:04 11 Feb 23
Having recently moved to Washington and needing to switch insurance, Laura Young made the process so approachable and easy to handle. She was so kind and helpful and got everything sorted out for me quick! Would definitely recommend First Rate Insurance and am very glad to be working with them for any future insurance needs!
Tony Bartolomeu
23:20 28 Dec 22
I want to say " Thank you ! " to my agentMeghan Joseph from First Rat set Insurance Plus Inc for taking care of my cars , insured them( for the last 4 years ) , for her professionalism and patience for answering each time on my calls.Great job, Megan !Happy New Year !
Cyndi Scott
01:04 21 Dec 22
Amy Timmerman has helped me with my insurance for several years. She explains different coverages so that I understand what I have included and what coverage I need for my house and car. She is the one to call for insurance help! I have saved hundreds by listening to her suggestions.
Jonesito34
20:04 08 Dec 22
Carrie is the greatest agent in the business. She has gone above and beyond for me every time I talk to her. She is Ms. Make it happen and I’m grateful for her. 5 ⭐️
Thanika Reddy
19:57 11 Nov 22
Carrie is always helping me find lower insurance rates without compromising on coverage. She checks in well before my insurance is set to renew and reviews better options with me. She is always prompt and thorough with the paper work. I’ve had a great experience with First Rate insurance so far!
Hayden Brown
21:04 10 Nov 22
I’ve been with First Rate Insurance for just over 2 years and they have made the insurance process a breeze. When I signed up Carrie Lange made it easy to compare every agency and find the polices right for me. Over the last 2 years reporting any changes, additional cars and policies has been as simple as a text. It has been very helpful!
Danny Gee
23:20 20 Sep 22
Working with First Rate was excellent + smooth and effortless. Meghan was top-notch in providing comparable quotes, while offering methods of savings and avoiding over-insurance. The latter is an important factor given all of the appreciation we have experienced over the past few years. Whether by phone or email, Meghan was available, attentative, and sincere, in assessing my needs and working through the process. I will recommend my friends and associates to First Rate, and I have no doubt that the policy process will match any future claims issues.
TRAVIS FITZHUGH
21:01 22 Jul 22
MARCELLA IS A 5 STAR PLATINUM AGENT SHES VERY DETAILED THOROUGH AND WORKS AT AN EXTREMELY FAST PACE TO ENSURE WHOEVER IT IS THAT SHE IS HELPING GETS NOTHING BUT THE BEST BUSINESS ALWAYS THANKS MARCELLA.. YOUR THE BEST
Cody Adelman
00:09 12 Jul 22
Was a very smooth process, got a quote very quickly and everything was processed immediately! Highly recommend Chris, he saved me hundreds of dollars on my insurance!
Can Sun
21:34 07 Jul 22
Carrie Lange is a professional agent. She is very kind and patient to explain all the home & auto insurance details to me, and provided lots of helpful suggestions. She saved us lots of time and got all the insurance work done perfectly at one time.
Dan P
21:41 14 Jun 22
Tammy Arsenault is my FAVORITE insurance agent!! She has been patient, understanding, helpful, prompt and accomplishes everything with a great sense of humor! She also works hard to make sure that I'm paying a fair price for the needed coverage. A pleasure to work with!! Thank you Tammy!!!!
Jesse Kellems
20:46 28 Apr 22
I have had my insurance through First Rate for years. Started with Auto and then Home and an Umbrella Policy. They have always had my best interest in mind. I have referred several people over the years. I highly recommend them for your insurance needs. They are all great but I have mostly worked with Lynne and she is great!
Brenda Kimball
01:51 28 Apr 22
Tammy Arsenault is the best! She is always very helpful to provide the best advice, best rates and always a pleasure to deal with!
Brian Truman
20:10 27 Apr 22
I have been with First Rate for over a decade. They've always been great to work with. Recently, Lynne Bromley there reached out to me about something my mortgage company had neglected to do, and I was able to get it rectified right away. 10/10 would recommend!
Sarah Souffront
20:49 19 Apr 22
Carrie Lange is my go to for my car insurance! I started driving later in life and Carrie has been the only agent I have worked with. She is flexible and understanding, works with my budget and is very kind! Ask for Carrie if you are new to the roads or need a kinder agent.
Z Y
23:03 05 Apr 22
I have a great experience with First Rate. I relocated to WA two years ago and have been rely on with First Rate as my one-step insurance related helper since then. Meghan Joseph works as my agent and she is very professional and always proactively helps us with high efficiency and full patience. Now she manages both car and house insurance for us and we feel safer than ever!
Lynn Nelson
22:44 21 Oct 21
First Rate Insurance Plus definitely selected the best name to describe their company. We have worked with First Rate Insurance for almost 20 years for our homeowners and auto policies and our experience has always been top notch. Everyone who works at First Rate is very knowledgeable and has a spirit of service that goes above and beyond what you would expect of them. Meghan at First Rate recently helped me rewrite our auto policy and saved us almost $5,000 for the year! If you are looking for an agent who will be there for you when you need them, I would highly recommend working with them.
Marc Saunders
03:33 17 Oct 21
It is absolutely worth checking with Marcella at 1st Rate Insurance in Kirkland when you are ready to shop for new insurance.We're all constantly bombarded with advertising and direct mailings "I saved 15% or more with..." and I my current insurance didn't seem to want to work with me on pricing.I had never gone through an independent broker before and always figured I'd be getting a worse deal than dealing direct, since they've got to get a cut, right? I saw ads where some 3rd party would take my info and shop for me, but that seemed extra sketchy and I wanted to deal with a real person, so figured I'd try 1st Rate.Marcella took great care of me, reviewing my current policy versus lots of other options, letting me know what was good, what could be better, and what was not necessary. She knew the ins and outs of lots of different vendors, and based on my needs, what options to choose for the best discounts.I had auto, home and an umbrella policy directly with Met Life, sold to Farmers, and even with previous big company discounts, she found better coverage (even with a new driver on our policy). I think overall I'm saving around 25% and have a policy that better matches my needs.Everyone promises you can save with XYZ insurance, but with Marcella, she can tell you if those knock off policies are even worth considering.I would strongly recommend checking in at 1st Rate, even if it's just for a quote.
Evan Miller
21:32 01 Oct 21
I have been using this company ever since I started paying for car insurance. I have always been pleased with my service.However, today has stood out. I needed condo insurance and I worked with Marcella Fitzhugh to get the best bundle deal for my money and she went above and beyond for me. Her years of working in the industry definitely stand out compared to previous agents I have worked with at First Rate. Even though everyone I have worked with has been great, I highly recommend requesting to work with Marcella if you want the absolute best insurance for a great price!Marcella is now who I'll request at First Rate for any questions I may have going forward.
Kevin McQueen
14:47 30 Sep 21
I received notification that my current Auto and Homeowners insurance policies were being increased by 55% and 27% respectively. I contacted the First Insurance office and within an hour Marcella responded with vastly improved quotes from an alternative insurer which also gave me increased benefits.I received outstanding service from Marcella and she explained to me in a concise, professional manner the benefits and value that I would receive by switching to an alternative insurer. Once I had agreed to the new proposal it was less than 2 hours later that I received and signed the new insurance documentation to change the coverage.Marcella was extremely responsive to my needs, was very thorough and thoughtful in her comments and made this is a very hassle-free experience.I would recommend her to anyone who is looking for competence, experience and professionalism in an insurance agent.
Melanie Brady
05:19 22 Sep 21
I have Marcella as my agent and she was great!Very friendly and easy to get along with. She made sure all of my questions I had were answered and found me a better deal on insurance than what I had before!
Fabiana Acosta (Fabiyogini)
22:07 11 Sep 21
This company has very talented agents. Ask for MARCELLA and she will help to find the best value for the right insurance you need. She helped me save hundreds of $ this year! I certainly look forward trusting her my insurance needs in many years to come. I'm very grateful!!
Dushyant Sharma
19:47 03 Sep 21
I have been with First Rate Insurance Plus for a few years now, they have always been on top of everything whether its renewal notices, changes in prices, proposing better prices or anything else. Extremely happy customer. A big shout out to Meghan Joseph for her professionalism, responsiveness and great attitude. A Rock Star who is always by your side and is looking out for you. Thanks Meghan for all your support!
Staci Millhone
17:43 03 Sep 21
Marcella is amazing! Really knows her job and does it very well! I had some issues and she handled it right away. Thank you Marcella for making life a little more easier! You’re a rock star!
Nancy Crowder
20:52 11 Aug 21
Marcella F. is A M A Z I N G ! She was able to search all Ins Co of every kind and found us a $250 a month savings. She took the place of the other Rep I was working with and she was able to jump right in and continued as if I was working with her from the get go. I call at least twice a year in search of a better deal, as I had a very unfortunate bad year 2 years ago. First Rate has never disappointed me. They work very diligently for the customer, and I appreciate it because who has time to do all that searching! Thank you Marcella!! Thank you First Rate!!
Alicia Schwader
01:21 03 Aug 21
Marcella is so AMAZING! I highly recommend her! After a misfortunate Circumstance she went above and beyond to make sure I got the best deal around! She honestly cares and makes sure you get the best bang for your buck!!
chrysta lea ramirez
23:57 27 Jul 21
Agent Marcella is the best! She helped me with my inquiries and explained well what my insurance is all about. She also made sure I get the best rates there is. She’d call you and email you all details you need to know so you won’t miss anything and understand everything. Thank u so much for the help.
sadaf safikhani
22:37 24 Jun 21
Agent Carrie Lange was very helpful and caring. She offered us the best plan we could get based on our situation. Best insurance rate which was covering all we needed. super happy with her customer service. Very fast and reliable.
Janet Alvarez
20:06 21 Jun 21
Kris Arnason is truly the best!! We recently purchased our first home and she made the whole process of finding the perfect policy incredibly easy for us. She is quick at responding and always happy to answer any questions. She is so kind and makes you feel like family. Thank you Kris!!
Devante Richmond
21:39 28 May 21
Kevin was the most helpful Agent I've ever had! When my customer called in and had a unique situation regarding which cars she wanted to insure and what coverage she needed he spent over 30 mins on the phone with us discussing what was available per each car and we ended up insuring 3 vehicles with him. I sell cars at a new car franchise and I'll keep calling him when my customers need Auto Insurance!
Josh Playz
22:12 14 May 21
Kevin Smith was so fast and effective. I am so happy with how smooth and easy this was. Thanks for making me feel like your priority. And making me feel like your personal friend. Kevin is the best insurance agent I've ever spoken with and he really knows his stuff.
Lin Sheng
22:05 14 May 21
Amy is the best insurance agent I am working with so far. Best communication, listen to what I need. And got me the best quotes, she is fast answering all my questions, responsive and best listener too.Highly recommend her, she is the one you want to go work with.
Juan Bejar
04:04 01 May 21
Tammy Arsenault, from First Rate Insurance has helped me get the best prices for my car insurance and my situation. They've been very helpful, understanding and very nice! Would 100% Recommend to anyone! 2 years and counting 🙂
steve johnson
18:15 28 Apr 21
Megan has been tremendously helpful with several unusual issues. She is a patient listener, familiar with the processes, and quick to get to task. It was a relief to have her batting for us, and following up to confirm things had been well taken care of. I recommend her as an example of great customer service!
Kerry Cochran
01:16 24 Apr 21
Call Marcella for insurance. I chose to have them research the best rate. Marcella helped me choose options and discounts I hadn’t known were available, of course because she is the expert. I’m not! Thank you First Rate Insurance Plus!!- Kerry (Groceries) EC
Irishmomma 2
03:31 31 Mar 21
I had called not really knowing what to expect seeing as it was my first time. I talked to this awesome guy named Kevin he walked me through how everything works and what to expect. It was a wonderful experience and I don't think I will go anywhere else. If it ain't broke don't fix it and this experience was really great. He set the bar so high I don't think another business could compare.
Amberle DuVal
23:20 29 Mar 21
I've been frustrated, dealing with progressive directly. My boyfriend encouraged me to get an agent through First Rate. He has used them for years and is very confident in their service.Kris A. was exactly the right fit. I love how intelligent and professional she is. I feel safe in her knowledgeable hands!
Jeremy Doll
15:46 23 Mar 21
Amy has been taking Care of Our Family for several Years We never have had to worry about coverage for me and my family. We Highly recommend First Rate Insurance to Everyone, Great competitive rates and Awesome Coverage! Keep up the amazing work
Mark Baker
20:58 21 Mar 21
1st Rate Insurance is a very responsive insurance company for my customer's automotive insurance needs. They answer their phone promptly and if they are tied up, call back ASAP and take care of the client. Chris Eddy did exactly that when he took care of a brand new client who needed car insurance for the first time in March 2021. I have no worries when I send my customers to 1st Rate Insurance - they are a very professional team and follow through on the entire process!
Susana Campa Manzanares
00:46 12 Mar 21
Amy has been my agent for many years and she is the best! I never have to worry about my insurance, I know I have the right coverage for me and my family. I recently called Amy to make some changes to my policies and it was the easiest part of my day. I recommend First Rate Insurance to all my friends and family.
Martha Haffey
21:46 08 Mar 21
I was referred to Carrie Lange by my car leasing salesperson. She has been very responsive, reaches me on renewals and also worked to find the best deal for the amount of driving I do. Highly recommend working with Carrie
B E
16:19 06 Mar 21
Great team work coming from the company, Tammy definitely helped me through the whole process of my insurance and switching it.I can't thank her enough for the help and make my life way easier. As for the company has always been helpful to me and professional.I would rate 10/10Thank you,Tammy.
tj boteilho
20:59 04 Feb 21
I was referred to First Rate by Alex because I was shopping for broad form insurance since I own multiple vehicles, and I was connected with Marcella who is very awesome to work with! You can tell right away from talking with her that she has been in the insurance industry for a long time and loves what she does.If you are looking for a great insurance broker, I highly recommend asking for Marcella at First Rate Insurance Plus! It's a win-win!
Vania Nelwan
01:40 03 Feb 21
BY FAR our most trusted agent! Marcella continues to deliver above and beyond than what is expected. She is here for her clients and knows what is best for them! We HIGHLY recommend Marcella!
ADITYA SUNDARAM
03:12 08 Jan 21
I was referred to them by my dealer at University Mazda and Kevin Smith has been the agent I've been working with. He has been extremely helpful and diligent in explaining the details and helping me understand the different policies and benefits. He has been extremely patient in answering all my questions and making sure I have no concerns left. If you're looking someplace to get insurance I'd recommend First rate Ins and do ask for Kevin Smith!
Ben Funston
02:58 16 Dec 20
I am very happy with 1st rate insurance. Marcella Fitzhugh has been my agent for a few years now and she is the best! Always gets back to me asap and with her quotes I know she's really looking out for me and trying to get me the best insurance for my money! Would recommend you get a quote from her! A+++++
Sacha Maxim
18:00 30 Nov 20
For the past two years I've had First Rate provide my auto & renters insurance. I recently worked with Marcella to switch to homeowners insurance and she provided a super competitive rate in a really quick turnaround. I thought I'd be having to pay double compared to what she got me, so I'm super pleased to be working with First Rate.
Kelinbrooks81
21:01 24 Nov 20
I have nothing but great things to say about first rate Insurance I've been with them for a while now going on 6 or 7 years now. They've been absolutely fantastic very communicative & professional especially my agent Marcella Fitzhugh! She's wonderful super professional and personable. She is very good at working for me to find the best rate of insurance that fits what I am able to afford while having great coverage. I wouldn't want anyone else. Thank you very much Marcella I appreciate you!
Robin Beaulieu
18:37 23 Nov 20
I was introduced to First Rate Insurance Plus when buying my car a few years ago, and they've since managed both my auto and renters policies. Carrie Lange has always been professional and attentive when answering my questions, and has found me cheaper policies and discounts each year that I've been working with her. Highly recommend, Carrie is a pleasure to work with!
nirmal kumar
19:48 20 Nov 20
Carrie Lang was a great professional who helped me and my family save more than half where I was paying close to 200 dollars a month on car insurance. She does everything and follows up as needed. Totally a great asset to her company and customers go person. Thanks again Carrie Lang !!
Troy Malchow
21:20 13 Nov 20
Chris and Amy Timmerman at 1st Rate Insurance are great to work with! I am in sales at Lynnwood Honda and have had many of my customers call Amy. She always takes great care of my customers, and does her best to find the best rate and provide a great experience. I also love to see Chris pull up in front of the dealership because I know he is likely bringing in some treats for us all! It doesn’t hurt that he is a really friendly guy also!
Kevin Foster
05:11 25 Oct 20
Both Kevin Smith and Amy Timmerman were very friendly and knowledgeable plus saved me money. I would highly recommend anyone that needs or has insurance to contact Kevin or Amy they could probably save you money too. Thank you for the great service guys keep it up!!!
David Chou
18:52 15 Oct 20
My insurance agent Carrie is just amazing. She did a fantastic job on customer followup. She's always ready to answer any of my insurance related questions and give me constructive suggestions considering my situation.
Monalyn Aparra
01:17 14 Oct 20
I have been a customer here since I purchased my first car in 2016! Shannon Dagley has been my agent since that day and I'm glad to have had her help these past 4 years. She is patient and helpful, proactive in reaching out to me in regards to renewing my policies and finding better prices in auto and home insurance too! She has consistently answered my, at times, confusing questions without hesitation; Shannon has followed through with a response or email too if she can't answer them too. I haven't seen any reason to look elsewhere for an agent when Shannon has done so much to help me –I know she's got me covered!
봉요한
19:09 09 Oct 20
Amy and Chris helped a lot of my friends to get auto insurances very easy and fast. They are very knowledgeable and professional at their job
Ashley LP
00:54 09 Oct 20
Amy and Chris are fantastic! I have been in the car business almost 6 years and they were the first Insurance Reps I had the pleasure of working with. Truly the ONLY company I trust to send my customers to. Chris visits at least once a week and brings snacks for everyone. He is super friendly and always has a positive attitude. Amy has always been the one I spoke to over the phone. She is so sweet and nice. My customers absolutely love their business! Customer service is beyond amazing and they are tentative and make sure to follow up if it is needed. Thanks for all your help guys! Will be sending more customers your way. If I could give more than 5 stars I would!!!
Carlos Orta
00:37 09 Oct 20
Over the past 8 years Carrie and the team at 1st Rate have always provided reliable and fast customer care, always going above and beyond.Every year I get a review of my policies from them, which just this year saved me around $800 even though I added an umbrella and an earthquake policies. I am extremely satisfied with their advice.
leiflott
03:41 08 Oct 20
My agent (carrie) is amazing, she is very attentive. Gets me what I want and need. Monitors, makes calls when necessary, and makes everything easy. She is great.
孙璨
23:05 07 Oct 20
Carrie is a professional and nice person. Initially we only have auto insurance with her. This year, we changed our address, and needed to get a home insurance as well. We called her, and Carrie take care of all the things for us, finding a better combined package, switching the policy and get some refund for us. She saved us a lot, in both money and time. We are really satisfied with her service. I definitely recommend giving her a call.
Karen Lindh
00:06 12 Sep 20
I am a long time customer and have always gotten "First Rate" service and good rates. I spoke to Marcella to add a property to my homeowners and she went all out to understand the scenario and quickly get us the best coverage at the best price. She is a gem!
Christen Miller
16:25 12 Aug 20
I called First Rate Insurance Plus to gain a understanding of why Progressive had increased my plan, and surprisingly, I had one of the best customer experiences thanks to agent Marcella F. Her professionalism, knowledge of insurance policies, attention to detail, superb listening skills and genuine concern and kindness was something I have never experienced with any insurance agent or CSR in memory. She is top drawer, and is a huge compliment to First Rate Insurance Plus' business. 5 star service across the board. Thank you Marcella!
Mike Quilici
20:34 10 Aug 20
Long-time customer, I called in to remove my renter's policy since we moved into our new home and Marcella was incredibly helpful. She went the extra mile updating my information with the new address, getting my premium lowered, AND even called me back with another discount for adding my wife to my auto policy. I will continue to go with these guys for another ten years!
Prateek Shrivastava
04:52 25 Jul 20
Carrie is awesome She helped me move across houses and got me good ratesKeep up the good work
John Mota
00:08 02 Jul 20
I can't recommend First Rate enough. Marcella was friendly and incredibly helpful. She took the time to go over multiple options for my coverage to try and not only get the coverage I needed but also the best value possible. Shopping for auto insurance can be a pain but she really went above and beyond for me. I will absolutely be recommending to everyone I know.
gebeyanesh chekol
20:48 25 May 20
My agent Carrie Lange is awesome. she is proactive. She is very responsive to my questions and concerns. I am happy with her service.
Josh H
08:24 21 May 20
Carrie is awesome and I definitely recommend giving her a call, she will save you money and time. No more shopping around for the best insurance deal and calling several different insurance companies and dealing with salesmen because Carrie does it all for you! She is super good at what she does and has outstanding customer service. She makes sure that you are squared away and pleased with your policy. She was recently able to get me a way better deal than I was previously paying and better coverage with Progressive. Carrie always returns my phone calls and/or email promptly and makes thing very simple. Her knowledge, professionalism and integrity is why I have been doing business with her for a few years now. Look no further call and ask for Carrie, you’ll be glad you did! I promise
Jon Hathaway
02:49 18 May 20
Marcella got me squared away with home, auto, boat and umbrella insurance. Rates were good and coverage was excellent. So easy!
Ricky Halahan
00:35 09 May 20
Ask for Tammy! She is the best! She takes the time to get to know you so that she truly understands what you need. I have never felt sold to like I have with other insurance companies. She has a high energy personality, great customer service, and is extremely detail oriented.
Cynthia Engel
17:04 23 Apr 20
We love working with First Rate Insurance. Anytime you call, Tammy & the staff at First Rate are very helpful and we are treated to topnotch service. They are great at providing us with information so we can make the best decision for our needs.
Radmila Sarac
17:25 09 Apr 20
Had a great experience with Terri who helped me get a house insurance policy. She's professional, thorough, super responsive and it's been a pleasure to work with her. I will be calling her back once my previous umbrella policy expires.
Evelyn Storms
16:58 28 Mar 20
Carrie is the best! She is always in touch with me to let me know that she is looking for a better deal on my insurance. She just found me a sweet deal, I'm paying a significant amount less for better coverage!
Holly Stark
20:23 13 Mar 20
Was referred to First Rate insurance. Marcella was helpful, attentive and great to work with. Would recommend!
Debbi Smith
03:39 26 Feb 20
I recently sold my townhouse and purchased a modular home in an established senior citizen park. Since I rent the space, the rules changed for homeowner’s insurance. Amy Timmerman did the research and was able to offer me the perfect insurance policy for my new home. I also made the decision to change auto insurance at the same time and she found me a better policy for significantly less money. I highly recommend her for any insurance needs you may have. She is very knowledgeable and can clearly explain the often confusing issues surrounding insurance.
Rose
02:58 11 Feb 20
Tammy is very knowledgeable, personable, and quick to respond. Highly recommend this company and Tammy! My experience hands down 5 stars
Dahwei Wu
00:30 11 Feb 20
Marcella is a trusted agent on all facets of the insurance business. Her ability to represent my needs is unsurpassed because she, as an outstanding advisor, faithfully represents my best interests in dealing with her carefully selected insurance firms. In addition, she returns phone calls and/or email promptly, which is extremely important during the critical coverage review period. When previewing coverage, she would keep a sharp eye out for any potential pitfalls and alert the insurance buyers with her honest opinions. Her knowledge, professionalism and integrity have earned my trust as a great insurance advisor. I would recommend Marcella to anyone who is interested in securing insurance coverage on any assets, real or personal, in the Eastside community.
Lynmari Garcia
00:26 07 Feb 20
Carrie has been a great agent, she has always answered my insurance questions and is readily available to answer calls. When i needed to change insurance due to unreasonable pricing, she helped me get a better deal which I am so much happier with. She is super polite, friendly, and really pleasant person to talk to. I can't wait to be able to refer people so I can get my coffee giftcard ????
Cody Wise
21:53 03 Jan 20
Marcella was amazing! She was able to find the best solution for my insurance needs. I have worked with First Rate many times in the past but Marcella surpassed every other experience I have had with them by a mile! I highly recommend working with her for any insurance need.
Irina Penev
22:36 06 Nov 19
I had a wonderful experience at First Rate Insurance. My agent Marcella Fitzhugh was not only knowledgeable and professional, but personable, kind, approachable and reassuring. She took great care of my issues, listened carefully, and worked with my situation prioritizing the best of my interest. I came in worried and stressed out, but she took care of everything in no time, right there and then, and I left happy and grateful. Wonderful service.
Terra Pfingston
02:07 14 Aug 19
Carrie has been our agent for over 7 years! We were friends first, and my Husband and I were shopping around looking for a new policy, I didnt realize Carrie, who I talked to almost daily at our kids elementary school actually worked in the field. I had mentioned something to her, and from then on, she has been the best! Every time our policy is up for renewal she calls me well in advance, wanting to update any information and find me the best rates! She has given us so much advice as far as the requirements go for auto insurance and always is able to answer our questions. Thank you Carrie! I know you love your job and your clients, just based off how happy you are to answer questions and so detailed with your work! I am always referring friends and family to your company! ????????
Sean Marchbank
17:06 24 Jul 19
What more can I say, I've been a customer with First Rate for almost 10 years (actually it might be more than 10 years). They've always taken amazing care of me. They make sure that I have the best plans that meet my needs and fit my budget. They always explain all my coverage and are quick to respond to any questions. I recently added a new vehicle to my policy and Tammy Arsenault took care of me, ensured I got the right coverage and emailed me a temp insurance paper within what felt like an hour of my initial request. I've dealt with many different agents with first rate, and the experience has always been the same, exemplary!
Tyler C:
Marcella is hands down the best, she has been helping me for years and is always there and ready to help. she always returns emails promptly and is very knowledgeable and has your best interests in mind when getting you the best coverage at the best price. She is a great agent I would recommend her to anyone. Love you Marcella!
Tricia S.
We’ve been working with Frist Rate agents for about 15 years since we moved back to the Seattle area. Just this week Kris has helped review car insurance rates, get us set up with insurance on a rental and then get us all the documents we needed! Kris has been fast and super friendly! Thanks so much for making these things easy for us!